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How to Access Support

From our online self-service Support Centre, to one-on-one sessions with our team - Find the support you need, when & where you need it.

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Support Hub

Our Support Hub is designed to help you create and manage their profiles more effectively. It provides helpful articles, and step-by-step instructions on various tasks, such as updating Profiles, submitting changes for review, and understanding the platform's features.

Whether you're a tourism business, a distributor or destination, the Support Hub is there to ensure that you have all the information you need to successfully navigate the platform and make the most of our services.


Book a Profile Optimisation Session

Tourism businesses are encouraged to book a free one-on-one Profile Optimisation session with our team to unlock the full potential of your ATDW profile.

We'll provide recommendations, tailored to your business, helping you gain maximum visibility and engagement for your product profile across our distribution network.


Chat with Us

Our Chatbot is available 24-7. Where additional support is required, our team are on hand to assist from 9am - 5pm AEST, Monday to Friday


Email Us

support@atdw.com.au (general enquiries)

distribution@atdw.com.au (distribution support)


Phone Us

Our team are available from 9am - 5pm AEST, Monday to Friday


Distributor Alerts

API Release Notes, Service Status and Upcoming Maintenance and Outages are published on our API Guide. Use the links below to access current alerts relating to the API.

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