For tourism businesses in Victoria, fees may apply depending on business type and accreditations held. For details, please see below.
Benefits for Businesses
Victorian tourism businesses receive the following:
🗹 Feature on VisitMelbourne.com (if applicable)
🗹 Feature on VisitVictoria.com
🗹 Feature on Australia.com
🗹 PLUS Feature on up to 260+ websites
🗹 FREE Profile Optimisation Session
🗹 FREE Ongoing access to the Support Hub
Standard Rate
$295 per annum*
*Incl. GST
Applies to: Commercial Tourism Businesses
Discounted Rate
$120 per annum*
* Incl. GST
Applies to: Victorian tourism businesses with specific accreditations (See: Qualifying Accreditations below). This reduced rate will automatically be applied at the time of payment.
Free Profiles
$0 to Join ATDW
Applies to:
Not for Profit (NFP) organisations
Events
Qualifying Accreditations
The discounted rate may apply to tourism businesses that hold one or more accreditation with one or more of the following accrediting bodies:
Victorian Tourism Industry Council (VTIC)
Ecotourism Australia:
Quality Tourism Accreditation
The Caravan Holiday Park Accreditation Program
Frequently Asked Questions
How do I pay?
Payment is accepted in one of two ways:
You can pay directly through our payment gateway; or
Fees may be included as part of a membership package through your Regional Tourism Organisation (RTO). Our partners, Visit Victoria maintain a list of Victorian RTOs. Please click here for details.
Who do I contact about my payment?
If your tourism business is located in Victoria and you have a question about paying for your ATDW profile, please contact Visit Victoria’s dedicated ATDW Support Team by phoning 1300 306 366 during business hours or by emailing atdwsupport@visitvictoria.com.au
How do I view or download my invoice?
Our platform automatically generates and saves your invoice once payment is complete. Here's how to access invoices for active profiles:
Log In: Log in to the platform
Account: In the main menu, select 'Account'
Access Plans: In the sub-menu that appears, navigate to 'Plans'. Then select 'All Your Plans'.
Find Profile: A list of your profiles will appear. Navigate to the relevant profile from the list.
Order History: Click the corresponding 'Order History' button. A record of all invoices paid for that profile will appear.
View Invoice: Click the relevant 'View Invoice' link. The Invoice will appear in a new window for you to view and download for your records.
Why can't I see my recent invoice?
Invoices can take up to two weeks to appear in your account after renewal. If you have recently renewed your profile, please check back in two weeks to access your invoice. For further assistance, contact the Visit Victoria team for support by emailing atdwsupport@visitvictoria.com.au.
I am an accredited business. Why am I still being charged the full fee?
If you hold the necessary accreditations, but your fees haven't updated at the time of payment, please email atdwsupport@visitvictoria.com.au with supporting material regarding your accreditation.
I am a not-for-profit business. Why am I still being charged the full fee?
Your status as a not-for-profit business is determined by your Australian Business Number (ABN). If you are still being charged the full fee, it is possibe that you have not yet provided your ABN. See: Adding and Updating your ABN.