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Why can't I integrate my Google Business Profile?

Solutions to common problems customers have when syncing their Google Business profile with their ATDW Profile.

Updated over a month ago

My Opening Hours aren't syncing

Opening hours must be entered a specific way for an effective sync to your Google Business Profile.

To have your Opening Hours effectively sync to your Google Business Profile, please do not select the 'everyday' option in your profile. Instead, enter the individual days. For example, you must enter your 'Monday', 'Tuesday', 'Wednesday' hours and so on.

I can't sign in to my Google Account

The most common reason for this is that your browser needs to enable pop-ups. Enabling pop-ups is easy, but the steps required differs from browser-to-browser:

My Description isn't Syncing

Product Descriptions that exceed 750 characters will return a sync error. This character limit includes numbers, letters, spaces and symbols.

Any descriptions longer than 750 characters will be truncated down to the required amount for a Google Business Profile. Because of this, we recommend that all descriptions:

  • Be no longer than 750 characters; or

  • If longer than 750 characters, ensure the most important information is at the beginning of the Description; and

  • In paragraph and sentence form, rather than bullets.

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