This article explains the situations where it may be appropriate for an Administrator to delete an organisation from the platform and the steps to follow to remove or delete the Organisation.
Before deleting an Organisation:
Administrators should confirm that there are no active users, profiles, or subscriptions linked to the organisation. Deleting an organisation that still has linked items can interrupt operations and cause loss of important data.
Only delete an organisation after confirming it is not active in any capacity.
Where possible, communicate with your team to ensure there is common agreement before removing it, especially in situations involving account consolidation.
When should I delete an Organisation?
An organisation should only be deleted in specific circumstances where its presence on the platform is no longer relevant or necessary.
Business closure – The organisation has permanently ceased operations and no longer provides any tourism-related services.
No active profiles – The organisation does not manage any active profiles and has no plans to create or manage new ones in the future.
Account consolidation – The organisation is a duplicate account that needs to be removed as part of a merge into another active account, to streamline management and avoid duplication.
Revocation of rights – The organisation’s access to the platform has been removed due to non-compliance or other administrative reasons, and it should no longer have an account.
How to delete an Organisation
Before you begin: Deleting an organisation that still has linked items can interrupt operations and cause loss of important data. So, before proceeding with deletion, confirm that there are no active users, profiles, or subscriptions linked to the organisation.
Log In: Log in to ATDW
Admin: Use the main menu to select 'Admin'
Users & Organisations: In the sub menu, select 'Users & Organisations' (shown below).
Find the Organisation: Enter the name of the Organisation into the Search bar, then click the 'Search button' (shown below).
View Search Results: Organisations matching your search criteria will display in a table below.
Open Organisation Details: Click the organisation name in the search results to open its detail view.
Delete Organisation: Scroll to the bottom of the page and click 'Delete' (shown below). If any pre‑conditions for deletion have not been met—such as active users, profiles, or subscriptions being linked—an error message will display. You will need to resolve these issues before attempting the deletion again.
