SUPPORT & FAQs
Access Support & Troubleshoot where & when you need it.
38 articles
How to Access Support
How to connect with your STO
A-Z Guide to Terminology
How to book a Profile Optimisation Session
Why and how to clear your Cache
I can't move to the next step in my Profile
Issues Submitting Profile for Review
My map on my Profile Summary has a cross through it
My Profile updates aren’t showing on distributor websites
I've uploaded my photo but nothing is happening
Why can't I integrate my Google Business Profile?
Why am I seeing an Error Message?
Why do I need to ‘Define Another Address’?
Is there a preferred browser I should use?
Can I create and edit my profile on a mobile phone?
Can I check if my business already has a profile?
What's the difference between an Account and a Profile?
What if I can't complete every section?
Can I create copies of a profile?
What is a Profile ID?
How long does it take to review my profile?
How long until my profile or updates appear on Distributor websites?
What do I do if there's incorrect information on a Distributor website?
What is checked when my profile is reviewed?
Why has my profile been rejected?
Why have I received a request for improvement?
What is an Owning Organisation?
My business has a profile, but I don't know how it got there?
How often should I update my profile?
Why has my profile been removed?
Can I Get My Profile Translated into Chinese?
Can bookings be made?
What are the mandatory sections in my profile?
Why is a Distributor contacting me?
Why does my RTO have access to my profile?
Why are there such strict photo requirements?
Do I need copyright for my photos?
What is Search Engine Optimisation