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Why can't I find a teacher in "Find New"?

Updated over 3 months ago

If you're unable to find a specific teacher when using the "Find New" feature, there are several common reasons why this might happen.

Common Reasons

1. The teacher's profile is not visible to schools

The teacher may have their profile set to private or restricted visibility. Teachers need to enable "Profile viewable to every school" in their profile settings to appear in Find New searches.

2. Teacher is already on your school list

If a teacher is already added to your school's casual list, they won't appear in Find New results. Check your "My List" to see if they're already there.

3. Teacher is in a different state or region

Find New prioritises teachers in your location. If the teacher is registered in a different state or too far from your school, they may not appear in your search results.

4. Your search filters are excluding the teacher

Check your search filters - if you've filtered by:

  • Distance (teacher may be outside your radius)

  • Subjects (teacher may not have listed those subjects)

  • Year levels (teacher may not teach those levels)

  • Availability (teacher may not be available on your selected dates)

Try broadening your filters or clearing them to see if the teacher appears.

What to do

If you know the teacher personally:

  • Contact them directly and ask them to request to join your school's list

  • Have them check that their profile is set to visible to all schools

  • Confirm they've completed their profile and set their availability

If you're searching for teachers generally:

  • Try broadening your search filters

  • Increase your distance radius

  • Check "My List" to make sure they're not already added

  • Use different keyword combinations in your search

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