Accepted payment methods
We accept the following payment methods:
Credit or debit card
$20 minimum recharge amount. You can set up auto-recharge for when your account balance is low. Accepted banks:
Visa
Mastercard
American Express
JCB (Japan Credit Bureau)
Bank transfer
Minimum recharge amount of AUD$200 (or equivalent in other currency). Contact support via the Dashboard to raise an invoice for you. They'll need:
Company name that you want to be shown on the invoice
The invoice amount (including taxes and above minimum)
Details you want to show on the invoice, such as address or business ID
Email address to be sent to
Contact name and contact number
Postpaid by bank transfer is considered case by case by our accounts team. There will be a minimum commitment of AUD$1000/month (or equivalent in another currency) for 12 months.
If you’re outside of Australia, you will need to account for international transfer fees. These fees are deducted from your payment by your bank.
Set up auto-recharge
Never run out of credit with auto recharge. The cost of your sends and any monthly number fees will be deducted from your credit balance. Keeping your account topped up means there will be no disruptions.
Login to the Dashboard
From the dropdown in the top-right, select Billing
Navigate to the General tab
Open the Balance Management drop down
Toggle on Auto Recharge
Select your monthly auto-recharge amount
Click Save
Mark your calendar. Auto recharge is deducted at the end of each month.
Updating your card
It’s easy to manage the cards on your ClickSend account. Just visit the billing section and go to manage cards. You can update, delete or add a new card.
Frequently asked questions
How does pre-pay work at ClickSend?
How does pre-pay work at ClickSend?
By default, all accounts are pre-paid. When you make a recharge from your account you are purchasing credit that will be applied to your ClickSend balance. This can be used on any product or re-occurring monthly fees on your account.
Can you add my address and company details to my invoices?
Can you add my address and company details to my invoices?
Absolutely! You just need to contact the support team via support@clicksend.com or via the 24/7 chat in the Dashboard.
Let the team know what details you would like added and they can update all past and future invoices.
Will my invoice show a breakdown of my usage or monthly fees?
Will my invoice show a breakdown of my usage or monthly fees?
No, invoices will only include the total amount of credit you have purchased. Remember, usage and any monthly fees will be deducted from your credit balance.
Where can I view usage or monthly fees?
Where can I view usage or monthly fees?
You can view your usage in the Dashboard. Start by selecting the product you have used, for example: SMS. Then select history.
You can view your monthly dedicated number charges under the Numbers menu.
Please note that custom fees such as fees for keywords will not show on the account. However, these custom fees will still be deducted from the balance.
Does ClickSend charge VAT?
Does ClickSend charge VAT?
As ClickSend is an Australian-based company, we are excluded from charging VAT on our UK invoices. This means that the total price on your invoice does not include any taxes.
Where can I view my invoices?
Where can I view my invoices?
When you recharge your account a copy of your invoice will be emailed to you. You can also download all invoices from your account under Billing > Transactions.