Why is 2FA used?
To keep your account and data safe, you may be required to enter a verification code upon login. As part of our security policy, 2FA is set up on every single ClickSend account and sub account.
We currently support SMS and email as a method for 2FA verification.
If you signed up using Google Single Sign-On (SSO), 2FA is not applicable to your login — authentication is handled entirely by Google as your identity provider.
Frequently asked questions
Where should I be checking for my verification codes?
Where should I be checking for my verification codes?
Every subaccount can verify via SMS or email 2FA. You can check what mobile number or email address is associated with each subaccount in the Dashboard.
You can update each subaccount mobile number or email address in the above location as well.
Can multiple subaccounts use the same mobile number and email address?
Can multiple subaccounts use the same mobile number and email address?
We strongly recommend against using the same mobile number or email address for multiple subaccounts.
Each subaccount is designed to have its own independent login credentials and 2FA authentication. Sharing a mobile number or email across subaccounts can weaken account security - treat each subaccount as its own separate, secured identity.
How do I set up 2FA on my account?
How do I set up 2FA on my account?
You don’t need to do anything. We make sure that 2FA is automatically set up on every ClickSend account.
Why does 2FA not appear at every sign in?
Why does 2FA not appear at every sign in?
2FA is adaptive, which means it is only prompted when a sign-in attempt is deemed risky. If you would like to enable 2FA for every login attempt, please contact the support team.
What should I do if I'm locked out after too many OTP or 2FA attempts?
What should I do if I'm locked out after too many OTP or 2FA attempts?
If you've made too many OTP or 2FA attempts and your account is temporarily locked, contact ClickSend support for help regaining access.