We want to make sure that it’s easy to send SMS around the world with ClickSend. However, global SMS regulations vary from country to country. Global Sending helps you navigate any compliance requirements and regulations — all in one place. ClickSend supports SMS delivery to most countries globally, ensuring compliance with country-specific carrier, regulatory, and sender ID requirements.
What is Global Sending?
Think of it like a global compliance hub in your ClickSend Dashboard. It’s a tool you can use to set your account up to send an SMS to any country you choose. Through Global Sending, users can enable destinations, understand and adhere to local regulations, and manage compliance effectively from a centralized dashboard.
Once you’ve selected the countries you want to send to, you’ll be asked to read and agree to any important rules, regulations or requirements. In some countries you may need to register a number, your business or messages. For instance, sending SMS to Canada often requires obtaining a dedicated number like a toll-free number (TFN) or 10DLC and completing necessary registrations.
Some countries have requirements you must meet before you can send your first message. But, don’t worry — Global Sending will guide you through each step to make it as easy as possible. In many cases, you can enable a country and start sending in a few clicks. Additionally, the Smart Senders feature can automatically select a compliant sender ID based on the recipient’s country and applicable regulations, streamlining the process.
Why should I use it?
Following the rules and regulations keeps your business and your customers safe. Many countries and network providers use powerful spam filters. They may block your SMS or flag it as spam if you haven't met the compliance requirements.
In short, Global Sending ensures smooth and uninterrupted sending to get your messages to their destination. To further enhance message delivery, it is recommended to pilot small campaigns and utilize Smart Senders to ensure sender ID compliance and optimization.
How does it work?
Every country you’re sending to will need to be enabled before you can send an SMS to each location. You can find your list of enabled countries under the green ‘Ready to send messages’ dropdown in Global Sending.
Some countries will need to be registered with regulators or phone networks before they can be enabled. For example, to send SMS to Canada, businesses must purchase a dedicated number and complete carrier registrations, which typically take a few business days.
If you need any assistance with Global Sending, please contact support.
How can I enable Global Sending?
Please be advised that the Global Sending function is not yet available for all ClickSend clients.
If Global Sending is not enabled on your account and you want to be a part of the beta release, please contact our support team and let them know that you want Global Sending enabled on your account.
The Global Sending option can be found in the top drop-down menu. If you cannot see this option and you want to enable Global Sending, please contact our support team.