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Our sending guidelines

Understanding prohibited content

ClickSend is a business messaging platform designed exclusively for commercial communication. To comply with carrier regulations, certain types of content are strictly prohibited. Sending these messages may result in account suspension.

Before messaging your customers, please review our guidance below. Some countries enforce additional restrictions. Please access Global Sending and select the countries that align with your messaging.


Drugs, cannabis, and CBD

You cannot send messages about any drug, regardless of its legal status in your country. This prohibition includes prescription medications, pharmaceuticals, nicotine, and vape products.

Adult content

You cannot send sexually explicit or suggestive content. This includes pornography, adult entertainment, escort services, and explicit imagery.

Personal messaging

ClickSend is a platform for business communication only. Personal messages are defined as any one-to-one conversation that is not tied to a product, service, or customer interaction.

Spam, phishing, and malicious content

We protect our customers and the public from fraudulent, deceptive, or harmful messaging. Any content that attempts to mislead, scam, or compromise recipients is strictly prohibited and will be blocked.

Hate speech

You cannot send hateful, discriminatory, or harassing messages. This includes content targeting race, religion, sexual orientation, or political alignment.

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