In this tutorial, you'll learn how to create knowledge base articles and categories within your Hub.

Creating a knowledge base is simple and takes just a few steps. By following the guidelines below, you’ll be able to quickly create and organize useful knowledge collection for your Hub users.

Begin by navigating to the “Administration” section and selecting “Knowledge Base.”

Once on the Knowledge Base page, click the “Create New” button located at the top right.

You'll be prompted to create a new category. Categories serve as folders to organize your articles. Provide a label for the category and choose whether to restrict it to specific access groups.

To add articles or links within the category, click the plus sign (+) within that category.

You can choose to create either an article or a link and specify the category. Clicking on the category allows you to create subcategories within it. You can have up to three levels of subcategories.

For creating articles, you'll need to name the article and define access restrictions. You'll find the document area at the bottom where you can draft your article. The customization options are minimal, so you can't adjust font style or color.

Once you're satisfied with your articles, click "Publish" on both the article and the category it belongs to, making it visible on your homepage. If you're not finished yet, you can leave articles in draft status.

You can use the filtering options on the side to view published, draft, and all articles.

Congratulations! You've now learned how to create articles and categories within your Hub's knowledge base. This knowledge will help you document and streamline your business processes by making relevant articles available to users on your Hub.