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How do I update a member's email address?

Bryn Humble avatar
Written by Bryn Humble
Updated over a week ago

If a member’s email address has been entered incorrectly, it cannot be updated directly once the account has been created. Instead, you’ll need to make the incorrect account inactive and then invite the member again with the correct email address.

Important to Know

  • Email addresses cannot be edited on existing accounts.

  • If a typo or mistake was made, the only solution is to deactivate the old account and create a new one.

Correct Process

Step 1: Make the Existing Account Inactive

  • Navigate to Member Management in your Administration panel.

  • Locate the member with the incorrect email address.

  • Select their user account and click Deactivate

Step 2: Invite the Member Again

  • From Member Management, click Invite Member.

  • Enter the correct email address and any other required details.

  • Send the invitation.

The member will now have a new active account with the correct email address.

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