Troubleshooting: Dedupe extension not working
Sometimes, you may encounter issues with using the Dedupe extension in Airtable. This could be due to limitations in your user settings or changes in the tab settings. In this article, we will discuss why this may occur and provide steps to resolve it.
Possible Causes
One possible cause for the Dedupe extension not working is that your user settings may not allow for the deletion of records in Airtable. This means that the extension, which deletes records to perform its function, will not be able to work properly.
Another possible cause could be changes in the tab settings where you are trying to use the Dedupe extension. If the tab settings have been modified to limit you from deleting records, then the extension will not be able to perform its function.
Solution
To resolve this issue, we recommend speaking to your administrator within your business and asking them to adjust the settings. This will allow you to use the Dedupe extension without any limitations.
If you are not sure who the administrator for your business is, you can easily find out by following these steps:
Click on the 'share' button at the top right of your airtable base, and click the 'manage' button on the pop-up.
This will give you a list of people who have access to your base, and whoever is the 'owner' or 'creator' of the base will be able to make the changes you desire.
Once the administrator has made the adjustments, you should be able to use the Dedupe extension without any further issues. If you are still having trouble, you can reach out to Airtable's support team for further assistance.
Conclusion
In summary, if you are unable to use the Dedupe extension in Airtable, it could be due to restrictions in your user settings or changes in the tab settings. To resolve this, simply reach out to your business administrator and ask them to adjust the settings. With the necessary changes, you should be able to utilize the extension without any problems.