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Communication Attributes

How does your business assist people who have challenges with learning, communication, understanding and behaviour?

Updated over 4 months ago

Does your business welcome and assist people who have challenges with learning, communication, understanding and behaviour (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)?

What are Communication Attributes?

The following list explains each of the attributes that can be added to your ATDW Profile. It's recognised that not all businesses will have these accessibility features readily available. We encourage you to review your current offerings and consider adding features that will improve the experience for all visitors.

Train your staff in communicating with people with learning or behavioural challenges

Staff training in communication for individuals with learning or behavioural challenges involves teaching employees how to interact effectively and respectfully with people who may have conditions such as autism, intellectual disabilities, or behavioural disorders. This training includes techniques for clear and simple communication, understanding non-verbal cues, practicing patience, and creating a supportive environment that accommodates the unique needs of each individual, ensuring they receive the best possible service.

Use Plain English / easy read signage and information

The use of Plain English in signage and information means creating clear, straightforward, and easily understandable messages that avoid jargon, complex terms, or technical language. This approach ensures that everyone, including individuals with cognitive disabilities or those who speak English as a second language, can quickly grasp important information and navigate your business with ease.

A quiet space is available at the venue/ facility

Providing quiet spaces at your venue involves setting aside designated areas that are calm, free from loud noises, and have minimal distractions. These spaces are designed to offer a peaceful environment for guests who may need a break from sensory stimulation, such as individuals with autism, anxiety, or other sensory sensitivities, allowing them to relax and feel more comfortable during their visit.


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