The following list explains in detail each of the Hearing Attributes that can be added to your Profile. While not every business may currently offer all these features, we encourage you to consider implementing as many as possible to increase accessibility for all visitors.

Hearing loops are systems that amplify sound directly to hearing aids, making it easier for users to hear in noisy environments. Installing a hearing loop system in key areas like reception desks, meeting rooms, or theaters allows visitors with hearing aids to clearly hear conversations or announcements. For example, a hearing loop at an event can help attendees with hearing loss participate more fully in your event.

Training staff on how to effectively communicate with individuals who are deaf or have hearing loss, such as using clear speech, maintaining eye contact, and using visual aids, ensures that all guests feel understood and included. For instance, training front desk staff to write down key information when necessary can greatly aid communication.

Having staff members who are trained in Auslan (Australian Sign Language) enables your business to communicate more effectively with deaf visitors who use sign language, providing a more inclusive and welcoming environment. For example, a tour guide fluent in Auslan can provide a more engaging and informative experience for deaf guests.

Providing telephones compatible with hearing aids, such as those equipped with a T-coil setting, ensures that guests with hearing loss can use phone services comfortably and without interference. For example, having such phones available at hotel reception desks allows guests to make calls with ease.

Ensuring that all entertainment options, including televisions, live shows, and performances, are captioned allows guests with hearing loss to enjoy and understand the content being presented. For instance, providing captions for a live theater performance ensures that deaf or hard-of-hearing audience members can follow the dialogue and storyline.

Offering televisions with a captioning option in guest rooms and common areas allows visitors with hearing loss to watch programs and understand spoken content, enhancing their overall experience. For example, a TV in a hotel lounge with an accessible captioning setting ensures inclusivity for all guests.

Providing volume-controlled phones in guest rooms and public areas enables individuals with hearing loss to adjust the sound to a comfortable level, ensuring they can communicate effectively over the phone. For example, a volume-controlled phone at the reception area allows guests to communicate important details more clearly.

Installing visual alerts, such as flashing lights, in addition to audible alarms, ensures that guests who are deaf or hard of hearing are aware of emergency situations, such as fire alarms, and can respond promptly. For instance, visual alerts in hotel rooms and hallways can provide a vital safety measure for all guests.

Offering transmitter receivers that connect with hearing aids during guided tours allows visitors with hearing loss to hear the guide clearly, ensuring they can fully engage with the experience. For example, providing these devices on a museum tour ensures that all visitors can enjoy and learn from the guide's commentary.

Creating reception areas with low noise levels, good acoustics, and proper lighting helps visitors with hearing loss by reducing auditory distractions and allowing them to see facial expressions clearly for lip reading. For instance, a hotel lobby designed with these considerations can make communication easier for guests with hearing difficulties.

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