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Open by Appointment or On Demand

How to let customers know they need to make a booking with you ahead of time.

Updated over 4 months ago

Open by appointment or on demand means that a business or service operates only when scheduled in advance or requested by the customer. This flexible arrangement allows visitors to tailor their experience to their needs.

For example, a winery offering private tastings or a guided fishing charter service might be available by appointment or on demand, providing exclusive, personalised experiences for their guests.

Add 'Open By Appointment or On Demand'

  1. Log In: Log in to ATDW

  2. Profiles: In the main menu, select 'PROFILES'

  3. Select Your Profile: Find the relevant profile and click the corresponding ‘UPDATE’ button.

  4. Opening Hours: In the sub menu that appears, click 'Opening Hours', then select the option for 'Open by Appointment or On Demand'.
    Note, the words used will vary slightly according to profile type. For example, for Hire Businesses select 'My Hire Service is open by appointment / on demand'.

  5. Add a Comment: In 50 words or less, include specific details relating to:

    • Specify days and hours when appointments can be made

    • Minimum group sizes

    • Any seasonal variations in availability

    • Any weather-dependent factors

    • Indicate how far in advance bookings should be made

    • Explain the steps to make an appointment

  6. Submit for Review: Once complete, check your Profile Summary and then submit your profile for review. This step is crucial to ensure that your profile is reviewed, approved, and published, making your updated information visible to potential customers.


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