If your profile has expired, it can quickly and easily be renewed within the platform. Here's how:
Log In: Log in to the platform
Profiles: In the main menu, select 'PROFILES'
Find Profile: Find the relevant profile and click on the corresponding 'Update'
Review & Update: You’ll need to make at least one edit to your profile before you can renew it. This could be as simple as updating a photo, adding a deal/offer or refining your business description. This is also the perfect opportunity to check that all your details are current, this includes your descriptions, contact information and booking URLs.
Send for Review: Click on 'Send for Review' to re-submit the profile.
After you have re-submitted, we'll review your profile. If everything is in order, approval typically happens quickly, often within 1-2 business days.
When can I renew my Profile?
You can renew your ATDW profile at any time by making at least one update, and resubmitting it for review. By making this update, you will re-set the 12-month period.
How long does it take to renew a profile?
Renewing a profile on our platform is a quick and straightforward process. If your profile is largely up-to-date, the renewal can be completed in just a few minutes. After submission, we'll review your profile. If everything is in order, approval typically happens quickly, often within 1-2 business days.
Why is the 'Renew' button grey?
This could be due to two main reasons:
No edits have been made yet: To renew your profile, you must first make at least one update. Until a change is made, the 'Renew' button will remain inactive. This ensures your profile information is up-to-date and accurate before renewal. To activate the 'Renew' button, simply make an edit, such as updating your description or adding a new image. Once you've made a change, the button should become clickable, allowing you to proceed with the renewal.
Your profile is not yet due for renewal: Typically, renewal becomes available as your profile nears the end of its 12-month cycle. Your profile can be updated at any time throughout the 12-month period (See: How to Update your Profile).