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Remove Users from your Account

Managing users on your account is crucial for maintaining a secure and efficient profile.

Updated over a week ago

How to Remove Users

To delete a user from your Account, a current Admin user can easily handle it. Here's how:

  1. Login: Login to ATDW

  2. Account: Select 'Account' in the main menu.

  3. Delete User: In the submenu that appears, select 'Delete User'


When to Remove Users from your Account

To ensure your account remains secure, there are a few instances where you might consider removing users from your account, including:

  • Staff Changes: If a team member has moved on from your organisation, it’s wise to delete their account after ensuring all necessary information is transferred.

  • Inactivity: Regularly check for accounts that haven’t been used in a while - say, over 90 days - and consider removing them. Inactive accounts can pose security risks.

  • Unused Accounts: Accounts that were set up but never used, or those with expired passwords, should be reviewed and potentially deleted to streamline your operations and enhance security.


Need help managing your Account Users?

Discover how to access Support when and where it's needed.

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