We understand that circumstances change, and you may need to remove your profile for various reasons. Your profile can be deleted at any time within the platform.

Disabling a profile can be done in a few ways.

When you're in your Dashboard, find the unwanted profile within the list of profiles, and click the corresponding 'More' button, then 'Request to Disable' (shown below). Confirm that you'd like to disable your profile by clicking ‘Yes’. Enter a reason and click ‘Confirm’ to complete.

You can also disable a profile from your Profile Summary. Click the 'More' button at the top of the page, then 'Disable Profile' (shown below). Confirm that you'd like to disable your profile by clicking ‘Yes’. Enter a reason and click ‘Confirm’ to complete.

If you're in the Profile Builder, you can also disable a profile from here by clicking the 'More' button at the top of any page within the Profile Builder, then 'Disable Profile' (shown below). Confirm that you'd like to disable your profile by clicking ‘Yes’. Enter a reason and click ‘Confirm’ to complete.

Disabling your profile will be actioned within 1 – 5 business days. If your profile needs removing urgently, please contact us - we're here to help.

If your business is no longer offering tourism services, it's a good idea to disable your profile. This action will archive your profile, making it invisible to distributors, and removing it from their digital channels.

Worth noting is that some websites might save information locally on their databases. This means that if you disable your profile, it might not be removed from those websites right away. If you notice that your profile is still being promoted after it has been disabled, it’s best to contact the website directly to request the removal of the information from their systems.

Please reach out if you have any questions or need further assistance. We're here to help.