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Why am I seeing an Error Message?

Error messages appear when the information you've provided does not comply with the platform’s requirements.

Updated over a week ago

Error messages appear when the information you've provided does not comply with the platform’s requirements. These requirements help maintain consistency and quality, so that content is ready for use across all distribution channels.

Where to get help?

  • Support Hub - type your question into the Search bar at the top of the page to reveal articles that may help (shown below)


What If I See an Unusual Error Message?

Occasionally, you may encounter other, less common error messages while uploading your information. If you see an error that seems out of the ordinary:

  1. Take a screenshot of the error page.

  2. Note any details about what you were doing when the error appeared.

  3. Connect with us to discuss your error message. If emailing us, please include your screenshot and a brief description of the issue. This information helps us investigate and resolve your enquiry quickly.

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