When you submit a new profile or an update to existing one, we know you’re keen to have your information live and visible to travellers as soon as possible. Here’s what you can expect regarding timelines and the publishing process.
Typical Processing Times
Processing times vary according to profile volumes. However, as a guide:
Approval Time: New profiles can take up to five business days to be reviewed and approved. Updates to existing profiles are generally reviewed within two business days.
After Approval: Once you receive the automated email confirming your profile has been approved, you can usually expect to see your information published on your state’s tourism organisation's website the following day.
We encourage you to factor these timeframes into your planning - building in a buffer ensures your information is ready and visible when you need it most.
Additional Considerations
It’s important to note that some distributor websites may take a little longer to refresh and display your updated information, depending on their own internal processes.
What if my profile isn't live after a week?
If your profile or updates have not appeared on the relevant website after one week, please reach out to us for assistance. We will be able to investigate and support you in getting your profile published.
If you have any questions or need further support, our team is here to help.