Skip to main content

Widget FAQs & Troubleshooting

Discover the quick and easy solutions to common issues with the Widget.

Updated this week

Why isn't my widget showing any tourism profiles?

First, you will need to check the widget configuration wizard.

Make sure all your search filters - like categories, location, and language - are set correctly. Sometimes, certain filter combinations might not give you any search results, which is why the widget might not be displaying any product profiles. Adjusting these filters should help get your listings back on track.

If you need any further assistance, we’re here to help.

The widget is displayed differently on my website than the configuration wizard.

If your widget looks very different from what you see in the configuration wizard, there are a couple of things to check:

  • DOCTYPE: Make sure your page has the correct DOCTYPE. The widget works best with DOCTYPE set to XHTML or HTML 4.01 and above.

  • CSS Conflicts: Sometimes, your page's CSS might be affecting the widget's appearance. This doesn't happen often, but you can test it by temporarily disabling your page's CSS to see if the widget displays correctly.

If you still have issues, please remember we're here to help.

Did this answer your question?