Typically, accommodation businesses are permitted only one profile per physical address. This applies to all types of accommodation, including hotels, motels, apartments, and holiday parks. (Some exceptions apply, see: When multiple accommodation profiles at one address are permitted).
If your property offers different room types or accommodation options at the same address, these should be set up as services or accommodation types within your single business profile - not as separate profiles. For example, you can list different room categories (e.g., studio, suite, family room) under your main profile. See: How to Create Accommodation Services for a step-by-step guidance to do this. Of course, if you need help setting up your room types or services, please contact us - we're here to help.
When multiple accommodation profiles at one address are permitted
There are some circumstances where more than one profile can be created at the same physical address:
Separately Booked, Individually Owned Units: If there are multiple, individually owned and separately managed units at the same address (for example, Apartment 1 is owned and booked through Airbnb, and Apartment 2 is owned and booked through Stayz), each owner may create a separate profile for their specific unit.
Large Resort Properties: In some cases, a resort may have a single profile for the overall property, while individually owned apartments within the resort - which are booked and managed independently - can also have their own profiles. Each profile must clearly indicate which specific unit or offering it represents.
If you’re unsure whether your property qualifies for an exception, please reach out to us for clarification.
Frequently Asked Questions
What if I have multiple properties at different addresses?
You can create a separate profile for each property with a unique physical address. Each profile should reflect the specific details, amenities, and services for that location. This approach ensures each property is accurately represented and easy for guests to find.
Can I list different room types or accommodation options at the same address?
No, you should not create multiple profiles for different rooms or accommodation types at the same address. Instead, use the services or accommodation types feature within your single profile to showcase all available options at that location. See: How to Create Accommodation Services
How do I manage multiple properties efficiently?
Our platform allows you to manage multiple property profiles under one account. This lets you update details, respond to enquiries, and track performance for each property from a central dashboard.