Only Administrative users can change the ownership of a Profile. Doing so ensures that the correct organisation is responsible for its upkeep, visibility, and accuracy. This is important for keeping information current for potential customers and maintaining a smooth management process.
Best Practice: Before changing ownership, confirm with all relevant parties—particularly the current owner and new owner—that the transfer is necessary and agreed. This helps prevent future disputes and ensures profile management remains seamless.
When to Change a Profile Owner
You should change the ownership of a profile in the following situations:
Business sale or transfer – When a business changes hands, update the profile so the new owner has full control to manage its content, updates, and distribution.
Profile created under the wrong organisation – If a profile was set up under an incorrect organisation, such as a State Tourism Organisation or another business, transfer it to the correct entity responsible for the business.
Organisational restructuring – During mergers, branch changes, or internal shifts in responsibility, ownership may need to be reassigned to ensure the right team manages the profile.
Outsourced profile management – If management is being handed to a third party or different organisation, transfer ownership so they can maintain and update it directly.
How to Change a Profile’s Ownership
The following process guides Administrators to change a Profile's ownership. This functionality is not available to standard platform users (i.e. tourism businesses or distributors).
Confirm Change of Ownership: Confirm with all relevant parties—particularly the current owner and new owner—that the transfer is necessary and agreed.
Log In: Log in to ATDW
Admin: In the main menu, select 'ADMIN'.
Profile Search: Search for the relevant profile you'd like to update. (See: How to Search for a Profile). Profiles matching your search query will appear at the bottom of the screen.
View Summary: Locate the relevant profile and click the corresponding 'View Summary' button (shown below).
Expiry & Ownership: Once you're in the profile, use the sub menu to navigate to Expiry & Ownership. You will find this under Admin (shown below).
Nominate the new owner: In the Operator Organisation field (shown below), enter the new organisation name and click the 'Find Organisation' button to confirm and select it.
Save your changes.
Having Issues Changing Ownership?
Is the Profile Live?
The profile needs to be in Live status to change Ownership.
Have you checked Profile Category?
Profiles in the Information Services, Destination Information, and Journeys categories cannot be reassigned to a standard operator organisation. These are Admin-only categories.