Our Privacy Policy explains how we collect, hold, use, disclose and otherwise handle personal information. We seek to collect only the personal information that is reasonably necessary to provide and support the Platform and Services, operate our business, meet legal obligations and protect the security and integrity of our systems.
Depending on how you interact with us and the Services you use, we may collect personal information such as:
Identity and profile information — for example, your name, username or gaming alias, profile image or photograph, and age range;
Contact information — for example, your email address, phone number and residential, billing or postal address;
Organisation, education and professional information — for example, your employer or school name, job title or role, training history, educational background, years of experience, and cohort, team or organisational affiliation;
Transaction and billing information — for example, billing contact details, billing address, subscription or purchase records, and payment status;
Assessment, training and performance information — for example, course progress, challenge and lab activity, assessment responses and results, competition participation and scores, cyber capability indicators, engagement metrics, achievement history, and reports, insights or benchmarking outputs generated through the Platform; and
Support and communications information — for example, enquiries, support requests, feedback, complaints and correspondence with us.
In some cases, we may also collect personal information from third parties where lawful and reasonably necessary, including from employers, schools, training providers, recruiters, event organisers, payment providers, identity verification providers, technology providers, publicly available sources, or other persons authorised by you or by law. This may help us create Accounts, verify identity, administer competitions or training programs, provide customer support, or manage organisation-based access to the Platform.
We collect, hold, use and disclose personal information for purposes such as:
providing, operating, administering and improving the Platform and Services;
creating and managing Accounts;
verifying identity where reasonably required;
running competitions, assessments, training programs, labs and events;
generating results, reports, analytics, benchmarking and insights;
communicating with you about the Platform, your Account, support issues and service updates;
processing payments and managing billing;
responding to enquiries, complaints and requests;
protecting the security and integrity of the Platform; and
complying with legal and regulatory obligations.
Where your access is provided through an employer, school, training provider, recruiter, event organiser or another organisation, we may also disclose information about your participation, activity, progress, performance, results or submissions to that organisation where this is part of the Services being provided to it.
Where required by law, we will obtain consent before collecting, using or disclosing personal information. In other cases, we may handle personal information where it is reasonably necessary for our functions and activities, to perform services you request, to manage organisation-provided access, or as otherwise permitted or required by law.
You may request access to, or correction of, the personal information we hold about you, and you may contact us if you have questions about how your personal information is handled. You can also ask us about closing your Account or how changes to your Account may affect the Services available to you. Please note that closing an Account or requesting deletion of information may affect our ability to provide Services, and some information may need to be retained where required or permitted by law, or for legal, security or operational reasons.
If you have questions about this article, our privacy policy or would like to make a privacy-related request, please contact us at:
Chief Customer Experience Officer
FIFTH DOMAIN Pty Ltd
UNSW Launch on Northbourne
Ground Floor
216 Northbourne Avenue
Braddon ACT 2612 Australia
Email: support@fifthdomain.pro