What is FifthDomain engagement data?
FifthDomain engagement data shows how much a user (or group of users) is interacting with the content they’ve been assigned via events on the platform.
Engagement data is not the same as skills data. While skills data measures ability in specific skills, engagement data reflects participation and activity. Engagement data can help managers understand who is using the platform and how actively, regardless of how well they may be performing with skills. Engagement can also be useful for identifying content usage trends, comparing team, squad, and group participation, and reviewing the reach and impact of specific events.
Note: To learn more about generating and visualising skills data on the platform, please refer to this article.
How is engagement data generated?
Engagement data is generated when a user interacts with challenges and lessons. These are the two types of content that generate engagement points:
Challenges (used in competitions, assessments, and trainings)
Lessons (used in courses)
Each challenge or lesson can contribute up to 100 engagement points based on specific user actions. The more actions completed, the more points are earned. The platform automatically tracks these actions to calculate engagement.
Note: Note all lessons will contain a quiz. Lessons without a quiz will only offer 70 engagement points (20 points for opening the lesson, and 50 points for marking it complete).
Engagement Capacity vs Actual Engagement
FifthDomain engagement metrics are based on two values:
Engagement capacity: the total engagement points a user can earn
Actual engagement: the total engagement points a user has actually earned
Engagement Capacity
Engagement capacity tells you how much content has been assigned. Capacity is the sum of all engagement points available to be earned from assigned challenges and lessons.
A high capacity means the user has been given a lot of material to interact with. A low capacity may mean not much content has been assigned. If viewing engagement of multiple users, low capacity may also mean that the content load is not evenly distributed across users.
Examples:
Individual User Engagement Capacity
If 10 challenges are assigned to a user during a given week, each worth a maximum of 100 points, their capacity for that week is: 10 x 100 = 1000 points
Multiple User Engagement Capacity
If a squad with 3 users is assigned the following in a given month:
P1: 3 challenges and 3 lessons (1 without a quiz)
Challenge capacity: 3 × 100 = 300 points
Lesson capacity: (2 × 100) + (1 × 70) = 270 points
Total capacity = 300 + 270 = 570 points
P2: 5 challenges
Total capacity: 5 × 100 = 500 points
P3: 5 lessons (3 without quizzes)
Total capacity: (2 × 100) + (3 × 70) = 410 points
The engagement capacity for the entire squad for that month is:
570 + 500 + 410 = 1480 points
Actual Engagement
Actual engagement shows how much a user has interacted with assigned content. Actual engagement is the sum of all engagement points actually earned through interacting with challenges and lessons.
High actual engagement (relative to engagement capacity) suggests that the user is actively engaging with what they’ve been assigned. Low actual engagement suggests limited content usage, which could be a result of disinterest in assigned content or barriers to platform and/or event access.
Example:
If within a given time period a user earns 50 engagement points from one challenge (i.e. they opened and started the challenge), and 100 points from another (i.e. they opened, started, and attempted the challenge), then their actual engagement for that time period is: 50 + 100 = 150 points
Engagement Metric
When viewing engagement across the platform, you'll see a number called the engagement metric. This is a number between 0–100 that shows the proportion of actual engagement earned compared to the total available engagement capacity. It helps quantify how much of the available content has actually been interacted with.
Engagement metrics are calculated using the following formula:
(Actual Engagement ÷ Engagement Capacity) × 100
The higher the engagement metric, the higher the interaction with content. For example, an engagement metric of:
100 means assigned content has been fully interacted with
0 means no assigned content has been interacted with at all
50 means only half of the assigned content has been interacted with
Engagement metrics help managers compare engagement levels across time periods, and across users, squads, groups, and events.
Engagement Timeline
FifthDomain visualises engagement capacity and actual engagement through the engagement timeline. This is an area graph with two lines that shows engagement over a selected date range. The X-axis displays time, and the Y-axis displays engagement points.
The engagement capacity line shows the total number of engagement points that were available on each each given time point. The actual engagement line shows the number of points that were actually earned on each given time point.
The space below each line is filled with colour. The filled area under the actual engagement line represents engagement points actually earned, whilst the filled area between the actual and capacity lines represents the gap between content assigned and content actually interacted with.
Visualising the gap between the two lines can help highlight issues with engagement, like underuse of content. For example, if capacity continues to rise but actual engagement stays flat, this shows that content is being assigned but not used.
Filtering Engagement by Time
The engagement timeline is filterable by any date range. You can select a From and To date using the date pickers.
Note: The graph will automatically adjust the number of data points based on the selected range. Days are the most granular unit that can be shown.
For example, if you select a 7-day range, the graph will display data for each individual day. However, if you select a 12-month range, the graph may group data by each month.
Hover Interactions
When hovering over any point on the graph, a hover modal will appear showing:
The engagement metric at that point in time
The actual engagement value
The engagement capacity value
The change from the previous time point
Filtering the timeline can help highlight trends over time. For example, when new content is assigned, or if a specific event has triggered an increase in platform activity.
Extras to Know About Engagement
The same content can count toward engagement more than once
A single challenge or lesson can contribute to engagement multiple times if it’s used in more than one event.
For example, if Challenge X is used in both Event A and Event B, it will add 100 points of capacity to each event. If a user interacts with it in both events, it will also count toward actual engagement in both.
This differs from skills data, where each challenge or lesson only contributes once, no matter how many times it’s assigned.
Training activity is not included
Engagement data does not include training activities.
Any activity completed in a training event will not contribute to engagement capacity or actual engagement.
Filter logic may vary by view
Filters (e.g. event filter, group filter, squad filter) may work slightly differently depending on where you are viewing engagement.
For example, the event filter behaves differently on the Manage Home page compared to a Squad Profile.
Always refer to the specific page’s rules if you’re unsure why something is or isn’t appearing.
When event engagement starts and stops being tracked
Engagement capacity and actual engagement are tracked based on event start and end dates on the manager side.
An event may show high engagement capacity (because it’s been started), but low actual engagement (if users haven't begun interacting with it yet).
Engagement in different platform views
There are nine places on the platform where engagement can be viewed. Each view is specific to its context and is designed to help you understand how users are interacting with assigned content in that area.
Every engagement view includes a time filter, allowing you to select a custom date range. Some views also include additional table filters to help you break down engagement by specific units such as events, squads, or groups. These table filters appear as tabs above the table area.
Note: You can only apply one table filter at a time, in addition to the time filter. When a view includes multiple table filters, they are separated into tabs.
Within each filter tab, you can use checkboxes to include or exclude specific rows. By default, all rows are selected. Selections reset if the page is refreshed or if you switch tabs.
View 1: Manage Home Page Engagement
The Manage Home page provides a top-level summary of how users across an organisation are engaging with assigned content. It brings together engagement data across an organisation's events, squads, and groups.
You need either the Manage Events or Manage Users permission to see the Engagement card on the Manage Home page. If you don’t have at least one of these permissions, the card will not be visible.
View-Specific Filters
On the Manage Home page, you'll also have access to the following table filters:
Event Filter
The event filter shows all events that were assigned during the selected time range. This includes events with no recorded engagement.
Only engagement data from affiliated users is included. Any data from non-affiliated users is excluded.
Each row displays the event name, the number of included challenges or lessons, and the current engagement metric.
A View button is available to open the event, but this button will be disabled if you do not have the Manage Events permission.
Squad Filter
The squad filter lists all squads that currently exist in the organisation, regardless of whether they have engagement during the selected time range.
Each row shows the squad name, a list of its members, and the current engagement metric. Note that the engagement metric shown reflects overall current activity, not just the selected date range.
The View button is only enabled for users who are assigned as Squad Manager for that specific squad.
Group Filter
The group filter works in the same way as the squad filter, but for groups. All currently existing groups will appear, including those with no recorded engagement during the selected time range.
Each row shows the group name, member list, and the group’s current engagement metric.
To access the group’s profile via the View button, you must have either the Manage Groups or Manage Users permission. Otherwise, the button will be disabled.
View 2: Group Engagement
Engagement on a group’s profile provides a focused view of how members of that group are interacting with their assigned content.
You need either the Manage Groups or Manage Users permission to access a group's profile. Those who can access group profiles can see group engagement.
View-Specific Filters
When viewing group engagement, you'll also see the following table filters:
Member Filter
The member filter lists every current group member, even if they had no engagement during the selected date range.
Each row shows the member’s name, email, and their current engagement metric.
A View button opens the member’s profile in a new tab. This button is disabled if you lack permission to view an individual's profile.
Course Filter
The course filter lists all courses that were directly assigned to the group during the selected date range, including those with no recorded engagement. Courses assigned only to individual members but not to the group will not appear.
Each row shows the course name, number of lessons, and the current engagement metric (based on total course duration).
A View button opens the course’s Engagement tab in a new tab. This button is disabled if you do not have the Manage Events permission.
View 3: Squad Engagement
Engagement on a squad’s profile shows how members of that squad are engaging with their assigned content, including challenges and lessons across different events.
You need both the Manage Squads permission and to be assigned as Squad Manager for that specific squad in order to access the squad’s profile. Only those who can access a squad’s profile can view squad engagement.
View-Specific Filters
When viewing squad engagement, you'll also see the following table filters:
Member Filter
The member filter lists every current squad member, even if they had no engagement during the selected date range.
Each row shows the member’s name, email, role (Squad Manager or Squad Member), and their current engagement metric.
A View button opens the member’s affiliated profile in a new tab.
Event Filter
The event filter lists all events that were assigned to the squad during the selected date range, including those with no recorded engagement.
Events will appear even if they were only assigned to some squad members, rather than the entire squad.
Each row shows the event name, number of included challenges or lessons, and the current engagement metric (based on total event duration).
A View button opens the event’s Engagement tab in a new tab. This button is disabled if you do not have the Manage Events permission.
View 4: Affiliated User Engagement
Engagement on an affiliated user’s profile shows how that user is interacting with the events assigned to them.
You must have one of the following permissions to see engagement on an affiliated profile:
Manage Squads, Manage Events, Manage Functions, or View Insights. Only managers from the same organisation as the user can see this data.
View-Specific Filter
When viewing an affiliated user's engagement, you'll see the following table filter:
Event Filter
The event filter lists all events assigned to the user during the selected date range, including those with no recorded engagement.
Only events hosted by the viewer’s organisation will appear. Events hosted by external organisations are excluded.
Each row displays the event name, the number of lessons or challenges it contains, and the current engagement metric for the event.
A View button opens the event in a new tab. This button is disabled if you do not have the Manage Events permission.
View 5: Non-Affiliated User Engagement
Engagement on a non-affiliated user’s profile shows how that user has interacted with events they were assigned by your organisation. This view is nearly identical to the affiliated profile engagement view.
You must have one of the following permissions to access engagement on a non-affiliated profile: Manage Squads, Manage Events, Manage Functions, or View Insights.
View-Specific Filter
Event Filter
The event filter lists all events assigned to the non-affiliated user during the selected time range, including those with no recorded engagement.
Only events hosted by your organisation will appear. Events hosted by external organisations are excluded.
Each row displays the event name, number of included challenges or lessons, and the current engagement metric (based on full event duration).
A View button opens the event’s Engagement tab in a new tab. This button is disabled if you do not have the Manage Events permission.
View 6: Competition Engagement
The competition engagement view shows how individuals or teams are interacting with the content assigned in a competition.
You need either the Manage Events or View Insights permission to access engagement data in a competition.
View-Specific Filters
Depending on the type of competition, you’ll see different filter options:
In Team Competitions:
Team Filter
The team filter lists all teams that are currently in the competition, including those with no recorded engagement in the selected date range.
Each row shows the team name, team rank, list of members (via tooltip), and the current engagement metric for the team (calculated over the entire competition).
Participant Filter
The participant filter lists all participants in the competition, regardless of whether they have earned engagement in the selected date range.
Each row shows the user’s name, email, team, team rank, and their individual engagement metric (separate from their team’s total).
A View button opens the user’s profile in a new tab. This button is disabled if you do not have permission to view the user’s profile.
In Solo Competitions:
Participant Filter
The participant filter lists all participants in the competition, including those without recorded engagement.
Each row shows the participant’s name, email, rank, and their engagement metric (calculated over the full competition duration).
A View button opens the user’s profile in a new tab. This button is disabled if you do not have permission to view the user’s profile.
View 7: Assessment Engagement
The assessment engagement view shows how participants are engaging with the content assigned in a specific assessment.
You need either the Manage Events or View Insights permission to access engagement data in an assessment.
View-Specific Filter
There is one table filter available when viewing assessment engagement:
Participant Filter
The participant filter lists every participant currently invited to the assessment, including those with no recorded engagement during the selected date range.
Each row shows the participant’s name, email, rank, and their individual engagement metric (calculated over the full duration of the assessment).
A View button opens the participant’s profile in a new tab. This button is disabled if you do not have permission to view that user’s profile.
View 8: Course Engagement
The course engagement view shows how groups and individual users are engaging with lessons assigned in a course.
You need either the Manage Events or View Insights permission to access engagement data in a course.
View-Specific Filters
When viewing course engagement, you’ll see the following table filters:
Group Filter
The group filter lists all groups currently assigned to the course, even if they recorded no engagement during the selected date range.
Each row shows the group name, list of members, and the current engagement metric (calculated over the full course duration).
The View button opens the group’s profile in a new tab. If you do not have permission to view groups, the button will be disabled.
Participant Filter
The participant filter lists all users currently assigned to the course, including those with no recorded engagement during the selected date range.
Each row displays the participant’s name, email, and their individual engagement metric (calculated over the full course duration).
The View button opens the user’s profile in a new tab. This button is disabled if you do not have permission to view that profile.
View 9: Self Engagement
The self engagement view appears on a user's Participant Home Page and provides a personal summary of how actively they’ve been interacting with their assigned content over time.
This view is available to all users on the platform. No special permissions are needed to see your own engagement.
Unlike manager-facing views, the self engagement view only includes a time filter. Participants cannot apply additional filters such as events, groups, or squads.
The graph shows a user’s total engagement across all events they were assigned during the selected date range. This includes courses, competitions, and assessments, regardless of who the event was hosted by or whether the user is affiliated with an organisation.Training activity is not included in this view.
