The Knowledge Base Resource

The Knowledge Base is an information-rich resource within the Hub that clients can use to store business-related documents like HR policies, legislative updates and internal processes. It's simple to access and use, and contains a wealth of helpful content.

When you access the Knowledge Base, you will find categories prominently listed on the left side of the screen. You can expand subcategories by clicking the down arrow or by directly selecting a category.

The articles within the categories are easy to view and contain either text or links for further detail. For further exploration, you can maximize your view by clicking "expand" and use the search bar to find specific articles. Tip: If you are having trouble finding what you are looking for, try using different key words to find an article quickly.

If you need to create articles in the Knowledge Base, you can do this quite easily via the Administration settings in the Hub. When you create an article, you essentially create a document.

If you need help getting started on building a Knowledge Base, please refer to the article “Creating Knowledge Base Articles” for more information.

To watch this tutorial in a video, click below.