What are Hire Services?
A Hire Service represents the individual parts or offerings within your hire business, such as specific car hire options, or boat hire options. Adding them to your profile as distinct services means they can be managed and promoted separately, helping you to boost your visibility and attract more bookings.
Showcase your breadth: without having to create and manage multiple hire profiles
Provide Clear Choices: Customers can easily see all the hire options available and pick the one that suits them best.
Boost Your Visibility: Listing distinct hire services makes your profile more discoverable, helping customers find exactly what they’re looking for.
Enhance Customer Experience: Offering detailed information helps customers make informed choices, leading to a better overall experience with your business.
Add Hire Services
Log In: Log in to ATDW
Profiles: In the main menu, select 'PROFILES'
Find Profile: Find the relevant profile and click the corresponding ‘UPDATE’ button.
Hire Type: Hire Services need to be linked to a Hire Type. Choose the option below that applies to you:
I have set up my Hire Type | Your Hire Types will appear in the sub menu. Locate the relevant Hire Type. Click 'Add Another Service' in the sub menu. You'll then be prompted to create a Hire Service. |
I have not set up my Hire Type | In the sub menu, select 'Add Hire Type'. Select the Hire Type option that applies. You'll then be prompted to create a Hire Service. |
5. Create Your Service: Follow the prompts to add the following information for your Hire Service:
6. Review your Service Information: Once you've completed the process, you'll reach a summary page for the service you've added. Take a moment to review the details.
7. Service Deal or Offer: If you'd like to add a Service Deal/Offer, you can do that using the 'Add a Service Deal/Offer' option in the sub menu.
8. Submit for Review: Take a moment to review your Service Summary, then submit your profile for review. This step ensures that your profile is reviewed, approved, and published, making your updated room details visible to potential customers.
Update Hire Service
Regularly reviewing and keeping your Service information up to date is just as important as the rest of your profile. See: How to Update Services for details.
Delete Hire Service
Deleting Services from your profile is quick and easy. See: How to Delete Services for details.
Hire Service Fields
Service Name
Choose a name that clearly conveys the hire service you are offering, keeping it simple and descriptive. Make sure it instantly tells potential customers what to expect.
Example:
Sea Kayak Hire Batemans Bay
Beachside Wedding Venue Hayman Island
Off Road Camper Hire Fraser Island
Service Description
When adding a hire service to your profile, it’s important to highlight what makes your offering unique. This begins with a compelling Service Description that captures the key features and benefits, helping potential guests quickly understand what to expect.
Your Service Description is your opportunity to showcase the experience your service provides. In less than 200 words, highlight the following:
Who it’s ideal for: Let potential customers know if this option is suitable for for couples, families, kids, or adventurers.
Unique features: Highlight what makes this hire option stand out.
Benefits: Focus on how the hire service meets customer needs.
Pricing: Include any pricing conditions you think is relevant, such as 'daily or hourly rates apply' or if extra fees apply.
Hire Conditions: State any specific requirements such as age limits, valid licences, or deposit details. Mention any minimum hire periods or insurance coverage.
Inclusions and Exclusions: Clarify what’s included in the hire service (e.g., fuel, mileage limits, safety equipment) and what is not.
Pick-up and Drop-off: Explain where customers can collect and return the hired item and whether delivery options are available.
Example:
Discover convenience and comfort with our compact hatchback hire, perfect for navigating Melbourne's busy streets. This modern, fuel-efficient vehicle offers a smooth ride and is equipped with all the essentials, including air conditioning, Bluetooth connectivity, and ample boot space for your luggage. Ideal for solo travellers and couples, our hatchback is designed for those who want an easy and affordable way to explore the city.
Available for drivers aged 25+ with a full, valid licence.
Minimum hire period of 2 days.
Includes 200km per day, with additional kilometres available for a fee.
Standard insurance coverage is included, with optional upgrades for added peace of mind.
Hire Type
By specifying the hire options available at your business, whether it be bikes, boats, cars, or yachts, potential customers can easily find and understand what you offer.
When you create your profile, you'll be asked to nominate the Hire Types you offer.
When you add Services, they'll need to fall within one of your selected Hire Types.
The relationship between Hire Types and Hire Services shown in the example below. Canberra Auto Hire has completed a Profile for their business. They've created two Hire Types (Campervans & Motorhomes and Cars), and added two Hire Services to each of their Hire Services.
Hire Type Options
Bicycle Hire: Offers bike rentals as a fun and eco-friendly way for customers to explore the area at their own pace.
Boat Hire: Provides boat rentals, allowing customers to enjoy water-based activities like fishing, cruising, and sightseeing.
Campervan and Motorhome Hire: Offers campervan and motorhome rentals, combining transport and accommodation for road trip adventures.
Car Hire: Provides car rentals to make travel easy and comfortable, allowing customers to explore independently.
Caravan Hire: Offers caravan rentals, providing mobile accommodation that lets travellers camp in comfort during their journeys.
Equipment Hire: Provides a variety of equipment rentals, including camping gear and sports equipment, for customers’ adventure needs.
Four Wheel Drive Hire: Offers four-wheel drive rentals, enabling customers to explore off-road and tackle rugged terrains.
Houseboat Hire: Provides houseboat rentals for a unique accommodation experience on the water, combining comfort and exploration.
Minibus and Coach Hire: Offers minibus and coach rentals, ideal for group travel, tours, and events with convenient transport options.
Motorcycle Hire: Provides motorcycle rentals, offering an exhilarating way for customers to experience the open road.
Tent Hire: Offers tent rentals for camping enthusiasts who want a simple and flexible way to enjoy the outdoors.
Yacht Hire: Provides yacht rentals for luxury sailing experiences, perfect for cruising, special events, or coastal exploration.
Venue Hire: Offers venue rentals, providing ideal spaces for events, meetings, or special occasions to suit various needs.
Service Photos
You've got an opportunity to add 10 extra photos for each hire service you add to your profile. The same criteria and process used to add photos to your profile, also applies here.
Service Videos
Add up to 10 extra videos for each service you add to your profile.
Service Booking Codes
If you work with Global Travel Organisations, online travel agencies, or third-party booking platforms, you may have specific codes to track and manage reservations. If this is the case, add the Booking codes in the space provided. If not, simply skip this step. (See: Booking Codes)
Frequently Asked Questions
How many Hire Types can I have?
Choose as many hire types as you need. There is no set limit, so choose all that apply to your business. Doing so helps potential customers understand all the options you provide and makes it easier for them to find exactly what they’re looking for.
Here are some examples of businesses who would benefit from adding multiple hire types:
A business that offers both bicycles and kayaks for hire. Customers can choose between exploring the coastal trails on two wheels or paddling along the shorelines, making it essential to add both hire types to their profile.
A company that provides campervans and four-wheel drives for hire. Whether customers are planning a comfortable road trip with overnight stays or an off-road adventure, the business needs to list both hire types to cater to different travel needs.
I can't see the 'Add Another Service' option
If you can't see the 'Add Another Service' option, check that a Hire Type is visible in the sub menu. If not, select 'Add Hire Type'. Once you select the Hire Type box, you'll be prompted to add your Hire Service.
How do I add a Deal or Offer to my Hire Service?
Adding a Deal or Offer to your Service closely mirrors the process for adding one to your broader Profile. See Deals and Offers for Services for details.