How to Add Users
Adding extra users on your business account is easy and there’s no limit to how many you can have.
Login: Login to ATDW
Account: Select 'Account' option in the main menu.
Add Another User: In the sub menu that appears, select 'Add Another User'
User Details: Enter the email address of the person you want to add. If they already have an ATDW Account, their details will fill in automatically. If they’re a new user, simply enter their first and last name and a contact number.
Save: Click Save
User Joins: If they are a new user, they will receive an email to join. Once they have joined, they too will be able to view and manage the business account.
How to Remove Users
Managing users on your account is crucial for maintaining a secure and efficient profile. To delete a user from your account, a current Admin user can easily handle it. Here's how:
Login: Login to ATDW
Account: Select 'Account' in the main menu.
Delete User: In the submenu that appears, select 'Delete User'
When to Remove Users from your Account
To ensure your account remains secure, there are a few instances where you might consider removing users from your account, including:
Staff Changes: If a team member has moved on from your organisation, it’s wise to delete their account after ensuring all necessary information is transferred.
Inactivity: Regularly check for accounts that haven’t been used in a while - say, over 90 days - and consider removing them. Inactive accounts can pose security risks.
Unused Accounts: Accounts that were set up but never used, or those with expired passwords, should be reviewed and potentially deleted to streamline your operations and enhance security.
Frequently Asked Questions
How many users can I have on my account?
There's no limit to the number of users you can add, so feel free to include as many team members as you need. Importantly, every account must have at least one primary Administrator User (or 'Admin User').
It’s all about making sure your team has the access they need to keep things running smoothly. If you need any help adding users, just let us know.
Can I share my login details?
No, for security its important that each user have their own login.
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